Our strategy
Netcare has a clear strategic focus which underpins our core purpose and vision. We embrace six strategic pillars:
| Strategic
pillar |
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Organisational growth |
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Operational excellence |
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| Objective |
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| • |
Identifying opportunities for growth within our existing operations. |
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Engaging with government in SA on further partnership initiatives. |
| • |
Becoming a provider
of choice to the NHS
in the UK. |
| • |
Expanding our network of hospitals and multi-disciplinary facilities. |
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Focusing on excellence. |
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Enhancing operational efficiency. |
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Containing costs without compromising quality. |
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Developing affordable healthcare services. |
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| Our achievements
in 2009 |
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| • |
Acquired Woodlands Hospital in Darlington, UK, adding 38 beds. |
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Acquired Fitzroy Square in the UK, with eight consulting rooms as well as a major and minor operating centre. |
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Acquired Thornbury Radiosurgery Centre, a joint venture between GHG and the Centre’s consultants. |
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Acquired City Medical, a consultation and general surgery centre in central London, UK. |
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Commenced construction of the 425-bed Lesotho Hospital PPP. |
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Opened Port Alfred and Grahamstown Hospital PPPs. |
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A further six hospitals received International HAQU (UK) accreditation. |
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Netcare Sunninghill Hospital awarded Diamond Arrow Award (top PMR Africa Award in the Private Hospital Leaders and Achievers category) for doing the most in their sector to stimulate economic growth and development of the City of Johannesburg. |
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Netcare Milpark Hospital in SA was voted best private hospital in The Star’s Readers Choice 2009 awards. |
| • |
12 BMI hospitals listed in the Nursing Times Top 100 for 2009. |
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| Strategic
pillar |
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Physician partnerships |
|
Best and safest patient care |
|
Growing
with passionate people |
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Accelerating transformation |
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| Objective |
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| • |
Attracting and retaining the best physicians. |
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Developing physician networks and assisting physicians in their professional development. |
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Creating and maintaining facilities and equipment to ensure best clinical outcomes. |
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Ensuring patients receive the best and safest care. |
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Removing the variability of service offerings and increasingly defining clinical pathways under a clinical governance programme. |
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Defining clinical protocols. |
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Attracting and retaining skills. |
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Providing training and development opportunities. |
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Recognising and rewarding performance. |
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Being an employer of choice. |
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Embracing transformation and normalisation. |
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Fulfilling the requirements of the Broad-based Black Economic Empowerment (B-BBEE) Codes of Good Practice. |
| • |
Supporting Netcare’s
BEE strategy. |
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| Our achievements
in 2009 |
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| • |
Attracted 131 new physicians to South African facilities. |
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Services rated 75% satisfactory by specialists with privileges in SA. |
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Research confirms BMI is “The Consultants’ Choice”, with more consultants choosing to work at our hospitals than any other independent provider. |
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A primary care team established within BMI to build strong relationships with GPs. |
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“GP hotline” launched in the UK for easy referrals of patients to a BMI hospital. |
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New patient satisfaction scorecards at SA hospitals and emergency departments, with current rating of 88% patient satisfaction. |
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First transcatheter aortic valvular implantation procedures completed at Netcare Sunninghill Hospital in SA. |
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The Craniofacial programme, a joint initiative with the Vodacom Foundation based at Netcare Sunninghill Hospital, was the Hospital Association of SA’s national winner in the National Awards of Excellence. |
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GHG one of first independent operators to publish “Quality Accounts” to communicate patient satisfaction levels, clinical outcomes and infection control. |
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99% of UK patients would recommend BMI hospitals. |
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3 949 nurses and paramedics trained in SA. |
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334 management staff completed Management Development Programmes in SA. |
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Fifth place in the Large Companies category of the Deloitte Best Company to Work For Survey. |
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Netcare ranked third overall in skills development and training in the Top Empowerment Companies (TEC) 2009 survey. |
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New programme created for Health Care Assistants in the UK, which blends classroom and practical training. Over 1 000 days of clinical training were delivered through
this programme. |
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Delivered over 2 000 days of management, leadership and commercial development programmes for middle management in the UK. |
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Most empowered company in JSE health sector and 11th overall in TEC 2009 survey. |
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Maintained Level 3 B-BBEE accreditation
(dti) and Empowerdex
AA rating. |
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64.7% of SA employees are black and 52.4% are black women. |
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Significant increase in BEE procurement to 80.7%. |
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Netcare SA’s corporate social investment is 4.2% of profit after taxation from continuing operations. |
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PPP projects in the Eastern Cape with the Department of Health and the private consortium Nalithemba are underway. |
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