Clinical governance report SA - Patient experience

Patient-centred care is the core of clinical governance. Through the use of our customised Customer Interaction Relationship Management Information Technology (CIRMit) software system, we are facilitating timeous recording, effective escalation of information requests and thorough resolution of all queries.

During the year we introduced a new patient satisfaction scorecard in our hospitals and emergency departments, with more than 25 000 questionnaires completed by our patients on a monthly basis. All aspects of our service are rated, from admission to nursing care. Our current patient satisfaction score is measured at 88%.