IN THIS SECTION
Arrow Corporate governance report
  Arrow Introduction
  Arrow Board of directors
  Arrow Board committees
  Arrow Accountability and control
  Arrow Share dealings
  Arrow Ethics
  Arrow Relations with shareholders
Arrow Risk report
  Arrow Introduction
  Arrow Risk management process
  Arrow Key risks
Arrow Sustainability report
  Arrow Introduction
  Arrow Highlights
  Arrow Overview
  Arrow Letter from the CEO
  Arrow Value added statement
  Arrow Sustainability at a glance
  Arrow Key issues and engagement channels
  Arrow Our response to stakeholder issues
  Arrow Human capital
  Arrow Black economic empowerment
  Arrow Corporate social investment
    Arrow Corporate social investment – SA
    Arrow Corporate social investment – UK
  Arrow Environment
    Arrow Environment – SA
    Arrow Environment – UK
   
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Sustainability report - Sustainability at a glance

  Key issues and       Black economic   Corporate social    
  engagement channels   Human capital   empowerment   investment   Environment
                   
  Netcare recognises that to create long-term shareholder value, we must respond positively to the needs of all our stakeholders.   Netcare’s core value of care can only be realised if our people are engaged, motivated and fulfilled.   Netcare has always understood the importance of broad-based black economic empowerment (B-BBEE) as a framework to redress the imbalances of the past, without which the country’s potential to succeed in the future is impeded.   Employee involvement is a central feature of our CSI contributions.   Netcare has made a long-term commitment to minimise our environmental impact.
                   
         
                   
  pp 94 – 95   pp 98 – 101   pp 102 – 104   pp 105 – 109   pp 110 – 115
                   
 

This is contingent on listening to and understanding the unique concerns of different stakeholder groups through ongoing engagement and by means of appropriate communication channels. The feedback that is gathered through these mechanisms is then translated into practical responses, whether through Company policy directives and protocols, development interventions or the appropriate allocation of capital and resources.

Finally, our success in each of these is monitored, measured and modified on an ongoing basis to ensure we continue to meet the evolving needs of our stakeholders.

 

Similarly, to be an employer of choice that is able to attract and retain talented staff that will enable us to realise our strategic objectives, especially in an industry that faces significant skills shortages, requires that we invest holistically in our people. This investment covers a broad range of best practice people management interventions, including competitive reward and recognition, meaningful training and career development, ongoing communication and engagement, employee wellness and support, all the way through to a safe working environment.

We are proud that our effectiveness in these areas have been recognised by the excellent result achieved in the most recent Deloitte Best Company to Work For Survey and our own internal Staff Survey.

  As such, we have adopted B-BBEE not as an expectation or obligation but as a means to transform our organisation and, more broadly, the socioeconomic fabric of our home country. To reflect its diversity and harness its strength is to normalise South African society, and it is this imperative that has driven Netcare’s steady progress in B-BBEE and earned us the accolade of being the most empowered JSE-listed company in the healthcare sector, according to independent evaluation.  

The CSI projects we support and corporate sponsorships we undertake are carefully selected and managed to ensure maximum social value is realised from the resources we commit, and that we maintain strong ties with local communities and organisations.

Netcare promotes the sustainable development of communities in which we operate through our corporate social investment (CSI) initiatives. Our CSI policy is aligned with our core business – to provide quality healthcare – and our initiatives aim to increase access to quality healthcare and uplift communities.

  As a responsible corporate citizen, we acknowledge the need to manage our consumption of natural resources in a sustainable manner. This includes energy, water and waste management, and reducing our carbon footprint in line with the drive to address global climate change.