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Page |
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| 1.1 |
Statement from Rod Humphris about the relevance of sustainability to the organisation
and its strategy. |
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18 |
| 1.2 |
Description of key impacts, risks and opportunities. |
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12 |
| Organisational profile |
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| 2.1 |
Name of the organisation. |
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2 |
| 2.2 |
Primary brands, products and/or services. The reporting organisation should indicate the nature of its role in providing these products and services, and the degree to which it utilises outsourcing. |
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3 |
| 2.3 |
Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures. |
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3 |
| 2.4 |
Location of organisation’s headquarters. |
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Inside back cover |
| 2.5 |
Number of countries where the organisation operates, and names of countries with either
major operations or that are specifically relevant to the sustainability issues covered in the
report.; |
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6 |
| 2.6 |
Nature of ownership and legal form. |
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97; 145 |
| 2.7 |
Markets served (including geographic breakdown, sectors served and types of customers/
beneficiaries). |
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139 |
| 2.8 |
Scale of the reporting organisation. |
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3 |
| 2.9 |
Significant changes during the reporting period regarding size, structure or ownership. |
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89 |
| 2.10 |
Awards received in the reporting period. |
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– |
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| Report profile |
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| 3.1 |
Reporting period (eg, fiscal/calendar year) for information provided. |
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97 |
| 3.2 |
Date of most recent previous report (if any). |
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– |
| 3.3 |
Reporting cycle (annual, biennial, etc). |
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97 |
| 3.4 |
Contact point for questions regarding the report or its contents. |
|
Inside back cover |
| Report scope and boundary |
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| 3.5 |
Process for defining report content. |
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52 |
| 3.6 |
Boundary of the report (eg, countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. |
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52 |
| 3.7 |
State any specific limitations on the scope or boundary of the report. |
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52 |
| 3.8 |
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations
and other entities that can significantly affect comparability from period to period and/or
between organisations. |
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100 |
| 3.9 |
Data measurement techniques and the bases of calculations, including assumptions and
techniques underlying estimations applied to the compilation of the Indicators and other
information in the report. |
|
110 |
| 3.10 |
Explanation of the effect of any restatements of information provided in earlier reports,
and the reasons for such restatement (eg, mergers/acquisitions, change of base years/
periods, nature of business, measurement methods). |
|
124 |
| 3.11 |
Significant changes from previous reporting periods in the scope, boundary or
measurement methods applied in the report. |
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N/A |
| GRI content index |
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| 3.12 |
Table identifying the location of the Standard Disclosures in the report. |
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159 |
| Assurance |
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| 3.13 |
Policy and current practice with regard to seeking external assurance for the report. If not
included in the assurance report accompanying the sustainability report, explain the scope
and basis of any external assurance provided. Also explain the relationship between the
reporting organisation and the assurance provider(s). |
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52 |
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Governance, commitments and engagement |
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| Governance |
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| 4.1 |
Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight. |
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72 |
| 4.2 |
Indicate whether the chair of the highest governance body is also an executive officer
(and, if so, his/her function within the organisation’s management and the reasons for this
arrangement). |
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73 |
| 4.3 |
For organisations that have a unitary board structure, state the number of members of the
highest governance body that are independent and/or non-executive members. |
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72 |
| 4.4 |
Mechanisms for shareholders and employees to provide recommendations or direction to
the highest governance body. |
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82 |
| 4.5 |
Linkage between compensation for members of the highest governance body, senior
managers and executives (including departure arrangements), and the organisation’s
performance (including social and environmental performance). |
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55; 79 |
| 4.6 |
Processes in place for the highest governance body to ensure conflicts of interest are
avoided. |
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74 |
| 4.7 |
Process for determining the qualifications and expertise of the members of the highest
governance body for guiding the organisation’s strategy on economic, environmental and
social topics. |
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73; 74 |
| 4.8 |
Internally developed statements of mission or values, codes of conduct and principles
relevant to economic, environmental and social performance, and the status of their
implementation. |
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2 |
| 4.9 |
Procedures of the highest governance body for overseeing the organisation’s identification
and management of economic, environmental and social performance, including relevant
risks and opportunities, and adherence or compliance with internationally agreed
standards, codes of conduct and principles. |
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77 |
| 4.10 |
Processes for evaluating the highest governance body’s own performance, particularly
with respect to economic, environmental and social performance. |
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73 |
| Commitments to external initiatives |
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| 4.11 |
Explanation of whether and how the precautionary approach or principle is addressed by the organisation. |
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– |
| 4.12 |
Externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or endorses. |
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70 |
| 4.13 |
Memberships in associations (such as industry associations) and/or national/international advocacy organisations. |
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70 |
| Stakeholder engagement |
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| 4.14 |
List of stakeholder groups engaged by the organisation. |
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19 |
| 4.15 |
Basis for identification and selection of stakeholders with whom to engage. |
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19 |
| 4.16 |
Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. |
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19 |
| 4.17 |
Key topics and concerns that have been raised through stakeholder engagement, and
how the organisation has responded to those key topics and concerns, including through
its reporting. |
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– |
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| Materials |
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| EN1 |
Materials used by weight or volume. |
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– |
| EN2 |
Percentage of materials used that are recycled input materials. |
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65 |
| Energy |
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| EN3 |
Direct energy consumption by primary energy source. |
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65 |
| EN4 |
Indirect energy consumption by primary source. |
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– |
| EN5 |
Energy saved due to conservation and efficiency improvements. |
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12 |
| EN6 |
Initiatives to provide energy-efficient or renewable energy-based products and services,
and reductions in energy requirements as a result of these initiatives. |
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12 |
| EN7 |
Initiatives to reduce indirect energy consumption and reductions achieved. |
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– |
| Water |
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| EN8 |
Total water withdrawal by source. |
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65 |
| EN9 |
Water sources significantly affected by withdrawal of water. |
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– |
| EN10 |
Percentage and total volume of water recycled and re-used. |
|
– |
| Biodiversity |
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| EN11 |
Location and size of land owned, leased, managed in, or adjacent to, protected areas and
areas of high biodiversity value outside protected areas. |
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– |
| EN12 |
Description of significant impacts of activities, products and services on biodiversity in
protected areas and areas of high biodiversity value outside protected areas. |
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– |
| EN13 |
Habitats protected or restored. |
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– |
| EN14 |
Strategies, current actions and future plans for managing impacts on biodiversity. |
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67 |
| EN15 |
Number of IUCN Red List species and national conservation list species with habitats in
areas affected by operations, by level of extinction risk. |
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– |
| Emissions, effluents and waste |
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| EN16 |
Total direct and indirect greenhouse gas emissions by weight. |
|
– |
| EN17 |
Other relevant indirect greenhouse gas emissions by weight. |
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– |
| EN18 |
Initiatives to reduce greenhouse gas emissions and reductions achieved. |
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66 |
| EN19 |
Emissions of ozone-depleting substances by weight. |
|
– |
| EN20 |
NO, SO and other significant air emissions by type and weight. |
|
– |
| EN21 |
Total water discharge by quality and destination. |
|
– |
| EN22 |
Total weight of waste by type and disposal method. |
|
65 |
| EN23 |
Total number and volume of significant spills. |
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65 |
| EN24 |
Weight of transported, imported, exported or treated waste deemed hazardous under
the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported
waste shipped internationally. |
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65 |
| EN25 |
Identity, size, protected status and biodiversity value of water bodies and related habitats
significantly affected by the reporting organisation’s discharges of water and runoff. |
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– |
| Products and services |
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| EN26 |
Initiatives to mitigate environmental impacts of products and services, and extent of
impact mitigation. |
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– |
| EN27 |
Percentage of products sold and their packaging materials that are reclaimed by category. |
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– |
| Compliance |
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| EN28 |
Monetary value of significant fines and total number of non-monetary sanctions for
non-compliance with environmental laws and regulations. |
|
64 |
| Transport |
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| EN29 |
Significant environmental impacts of transporting products and other goods and materials
used for the organisation’s operations, and transporting members of the workforce. |
|
64 |
| Overall |
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| EN30 |
Total environmental protection expenditures and investments by type. |
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63 |
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| Investment and procurement practices |
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| HR1 |
Percentage and total number of significant investment agreements that include human
rights clauses or that have undergone human rights screening. |
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– |
| HR2 |
Percentage of significant suppliers and contractors that have undergone screening on
human rights, and actions taken. |
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– |
| HR3 |
Total hours of employee training on policies and procedures concerning aspects of human
rights that are relevant to operations, including the percentage of employees trained. |
|
– |
| Non-discrimination |
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| HR4 |
Total number of incidents of discrimination and actions taken. |
|
53 |
| Freedom of association and collective bargaining |
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| HR5 |
Operations identified in which the right to exercise freedom of association and collective
bargaining may be at significant risk, and actions taken to support these rights. |
|
– |
| Child labour |
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| HR6 |
Operations identified as having significant risk for incidents of child labour, and measures
taken to contribute to the elimination of child labour. |
|
– |
| Forced and compulsory labour |
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| HR7 |
Operations identified as having significant risk for incidents of forced or compulsory
labour, and measures to contribute to the elimination of forced or compulsory labour. |
|
– |
| Security practices |
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| HR8 |
Percentage of security personnel trained in the organisation’s policies or procedures
concerning aspects of human rights that are relevant to operations. |
|
53 |
| Indigenous rights |
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| HR9 |
Total number of incidents of violations involving rights of indigenous people, and actions
taken. |
|
– |
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| Employment |
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| LA1 |
Total workforce by employment type, employment contract and region. |
|
54 |
| LA2 |
Total number and rate of employee turnover by age group, gender and region. |
|
– |
| LA3 |
Benefits provided to full-time employees that are not provided to temporary or part-time
employees, by major operations. |
|
54 |
| Labour/management relations |
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| LA4 |
Percentage of employees covered by collective bargaining agreements. |
|
59 |
| LA5 |
Minimum notice period(s) regarding operational changes, including whether it is specified
in collective agreements. |
|
– |
| Occupational health and safety |
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| LA6 |
Percentage of total workforce represented in formal joint management-worker health
and safety committees that help monitor and advise on occupational health and safety
programmes. |
|
– |
| LA7 |
Rates of injury, occupational diseases, lost days and absenteeism, and number of workrelated
fatalities by region. |
|
69 |
| LA8 |
Education, training, counselling, prevention and risk-control programmes in place to assist
workforce members, their families or community members regarding serious diseases. |
|
54; 55 |
| LA9 |
Health and safety topics covered in formal agreements with trade unions. |
|
– |
| Training and education |
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| LA10 |
Average hours of training per year per employee by employee category. |
|
55 |
| LA11 |
Programmes for skills management and lifelong learning that support the continued
employability of employees and assist them in managing career endings. |
|
58 |
| LA12 |
Percentage of employees receiving regular performance and career development reviews. |
|
– |
| Diversity and equal opportunity |
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| LA13 |
Composition of governance bodies and breakdown of employees per category according
to gender, age group, minority group membership, and other indicators of diversity. |
|
54 |
| LA14 |
Ratio of basic salary of men to women by employee category. |
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– |
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| Community |
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| SO1 |
Nature, scope and effectiveness of any programmes and practices that assess and manage
the impacts of operations on communities, including entering, operating and exiting. |
|
59 |
| Corruption |
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| SO2 |
Percentage and total number of business units analysed for risks related to corruption. |
|
– |
| SO3 |
Percentage of employees trained in organisation’s anti-corruption policies and procedures. |
|
– |
| SO4 |
Actions taken in response to incidents of corruption. |
|
19 |
| Anti-competitive behaviour |
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| SO7 |
Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly
practices, and their outcomes. |
|
71 |
| Compliance |
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| SO8 |
Monetary value of significant fines and total number of non-monetary sanctions for
non-compliance with laws and regulations. |
|
– |
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| Customer health and safety |
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| PR1 |
Life cycle stages in which health and safety impacts of products and services are
assessed for improvement, and percentage of significant products and services
categories subject to such procedures. |
|
– |
| PR2 |
Total number of incidents of non-compliance with regulations and voluntary codes
concerning health and safety impacts of products and services during their life cycle, by
type of outcomes. |
|
– |
| Product and service labelling |
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| PR3 |
Type of product and service information required by procedures, and percentage of
significant products and services subject to such information requirements. |
|
– |
| PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes
concerning product and service information and labelling, by type of outcomes. |
|
– |
| PR5 |
Practices related to customer satisfaction, including results of surveys measuring
customer satisfaction. |
|
– |
| Marketing communications |
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| PR6 |
Programmes for adherence to laws, standards and voluntary codes related to marketing
communications, including advertising, promotion and sponsorship. |
|
– |
| PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes
concerning marketing communications, including advertising, promotion and sponsorship,
by type of outcomes. |
|
– |
| Customer privacy |
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| PR8 |
Total number of substantiated complaints regarding breaches of customer privacy and
losses of customer data. |
|
– |
| Compliance |
|
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| PR9 |
Monetary value of significant fines for non-compliance with laws and regulations
concerning the provision and use of products and services. |
|
– |
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| Economic performance |
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| EC1 |
Direct economic value generated and distributed, including revenues, operating costs,
employee compensation, donations and other community investments, retained earnings,
and payments to capital providers and governments. |
|
39 |
| EC2 |
Financial implications and other risks and opportunities for the organisation’s activities due
to climate change. |
|
– |
| EC3 |
Coverage of the organisation’s defined benefit plan obligations. |
|
138 |
| EC4 |
Significant financial assistance received from government. |
|
– |
| Market presence |
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| EC5 |
Range of ratios of standard entry-level wage compared to local minimum wage at
significant locations of operation. |
|
– |
| EC6 |
Policy, practices and proportion of spending on locally based suppliers at significant
locations of operation. |
|
59 |
| EC7 |
Procedures for local hiring and proportion of senior management hired from the local
community at locations of significant operation. |
|
– |
| |
Indirect economic impacts |
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| EC8 |
Development and impact of infrastructure investments and services provided primarily for
public benefit through commercial, in-kind or pro bono engagement. |
|
– |
| EC9 |
Understanding and describing significant indirect economic impacts, including the extent
of impacts. |
|
– |