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BUSINESS MODEL
AND STRATEGIC
OBJECTIVES
LEADERSHIP
GOVERNANCE
OPERATING
PERFORMANCE
SHAREHOLDERS’
INFORMATION AND
ADMINISTRATION
FINANCIAL
PERFORMANCE
BLUE LABEL INTEGRATED ANNUAL REPORT 2014
271
GLOSSARY
CONTINUED
Word
Definition
bulk printing
Ability to print bulk vouchers
CDMA
Code division multiple access network
CEO
Chief Executive Officer
CIO
Chief Information Officer
Company
Blue Label Telecoms Limited
content aggregator
An organisation which gathers web content and applications from different online
sources for reuse and resale
COO
Chief Operations Officer
CPA
Consumer Protection Act
CRC
Customer relation consultant
CRM
Customer relationship management
CSA
Cricket South Africa
CSI
Corporate Social Investment
CSP
Customer Service Points
CSR
Corporate social responsibility
developing economies
A term generally used to describe a nation with a low level of material wellbeing
(not to be confused with third world countries). Since no single definition of the
term “developed country” is recognised internationally, the levels of development
may vary widely within so-called developing countries, with some developing
countries having high average standards of living
disintermediation
Reduction in the use of intermediaries between network operators and consumers
distribution channels
For Blue Label, our distribution channels include retail and wholesale outlets,
petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs,
corporates and independents (Mom and Pop Stores)
dti
Department of Trade and Industry
EBITDA
Earnings before interest, taxes, depreciation and amortisation