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BLUE LABEL INTEGRATED ANNUAL REPORT 2014
AIRTIME
MATERIAL IMPACTS
AND RISKS
CONTINUED
Risk
Context
Mitigating factors
Disaster
recovery and
continuity of
business
The Group has developed
proprietary technology
supporting the roll-out of
its bouquet of products
and services. The Group’s
infrastructure connects
into some of South
Africa’s major banks,
Eskom, utility companies
and telecommunication
operators and switches,
both debit and credit card,
electronic funds transfer
transactions and e-token
products for some of the
country’s leading retailers
and petroleum companies.
The effective and
continuous operation of
this infrastructure is critical
to the Group’s service
delivery.
Management recognises the importance assigned to IT in its
corporate governance systems.
The technology team has been strengthened – in people,
skills and capacities. The Group’s Business Continuity and
Disaster Recovery Plan provides guidance for emergency and
crisis management, business unit recovery and technology
disaster recovery. The latter includes the restoration of IT
facilities. The plan describes the IT framework and
procedures to be activated in the event of a disaster.
The major goals of the plan are to:
➔
minimise interruptions and limit damage to normal
operations;
➔
minimise the economic impact of the interruption;
➔
establish alternative means of operation in advance;
➔
train personnel on emergency procedures;
➔
provide for rapid restoration of service, ensuring
availability/continuity of critical business operations; and
➔
communicate appropriately to relevant stakeholders.