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BUSINESS MODEL
AND STRATEGIC
OBJECTIVES
LEADERSHIP
GOVERNANCE
SHAREHOLDERS’
INFORMATION AND
ADMINISTRATION
OPERATING
PERFORMANCE
FINANCIAL
PERFORMANCE
BLUE LABEL INTEGRATED ANNUAL REPORT 2014
55
STAKEHOLDER
RELATIONS
CONTINUED
Method of engagement
Dialogue process and outcomes
Staff meetings, newsletters, posters, e-mail, staff
notices posted on notice boards, in the canteen and in
lifts, lunch and coffee station discussions, management
presentations and briefings of strategy updates,
financial and personal performance.
Other methods include wellness days, a carnival day,
blood donor drives, health campaigns, the winter
Olympics, the year-end awards ceremony, social events
with employees, customers and service providers.
More details are provided in the human capital section
on page 88.
Keynote speakers from industry, discussion groups,
breakaway sessions, motivational speakers, team
building exercises and industrial theatre performances.
Innovation in our entrepreneurial environment is
nurtured, while motivation and values are reinforced
in a safe and rewarding environment. Staff
performance is reviewed annually with the intention
of measuring performance and reviewing salaries.
There is a forum to which staff may make
recommendations and/or requests.
Integrated annual report, interim report and AGM.
The highlights of the interim and year-end results are
published in the press as a short-form advertisement.
SENS announcements via the JSE.
Face-to-face meetings, group meetings, tele-
conference and video-conference calls.
Speaker and presenter at investor conferences, JSE
Showcases and other workshops.
Investor alerts are e-mailed after website registration.
See detailed typical annual calendar programme on
page 56.
To address this stakeholder group’s request to
increase its understanding of the business model,
as well as products and services, management is
available to take meetings and conference calls
throughout the year, subject to close period dates.
Presentations and webcasts are posted on the
Company’s website
(www.bluelabeltelecoms.co.za).
The Company’s Demonstration Centre, situated at No
75 Grayston Drive, Sandton, provides an audio-visual
overview of the Group and its activities, while
simulating transactions on various types of terminals.
A warehouse, also situated at No 75 Grayston Drive,
can be visited by prior arrangement.
News releases are distributed to media and news
services both locally and overseas, as per a database
maintained by the Company.
Print and on-line media monitoring is outsourced and
reports of coverage are received and distributed daily
among business segments, as appropriate.
To raise this stakeholder group’s interest and
awareness of the scope of business, products and
services, a number of media site and trade visits,
including the Demonstration Centre, were held
during the year.
A number of interviews with Senior Management
resulted in articles published in the press, with subjects
covering financial performance, financial services
products and distribution to the informal sector.